Best Customer

We read in the Blog of LExperiencia.com the American digital media Socialbakers polling has produced a ranking that leads mexcana Volaris, followed by KLM Volaris, airline fares and promotions more attractive in Mexico, is named for the American digital media Socialbakers polling, as the airline number one in effective care and more quickly to its customers through the social networking site Facebook around the world. Volaris won first place in airlines that were evaluated by Socialbakers, through a study that measures the attention and dedication that each company gives its customers on Facebook. According to the results, in the past three months Volaris received 4 thousand questions by users on the network, of which responded in a time effective to approximately 78 percent of these, being even able to address the questions in one time less than one hour on average. Pinterest takes a slightly different approach. Socialbakers qualified performance of Volaris as a fantastic example of effective care to the client in social networks, since, according to the polling, the airlines respond on average 55 percent of its users on social networks, which positions to Volaris above the global average, at more than 22 percent. Sai Sanchez, head of public relations and social networks of Volaris, commented: thanks to all the fans that follow us on Facebook, since thanks to them we have become theCompany number one globally in service to the customer through this social network. This is a great achievement, coupled with the fact that we have more than 350 thousand fans on Facebook, those who are the best incentive to continue providing more and better services every day. Without doubt, Facebook replaces the traditional Charter claim as a mode of contact with the company’s agreement with Socialbakers, Volaris overtook airlines as the Dutch KLM, the Philippine Airphil Express and Air Asia of Malaysia.No Spanish airline, does not appear in this study, so if you have not obtained response of Iberia, Air Europa and Vueling we recommend that you send your claims now to Iberia, Air Europa and Vueling.

Comments are closed.