As the company from Cottbus its solutions for the phase 2 introduces second focus the Telecommunications Act, that middle of the year enters into force. The QuestNet allowing the company to maintain its previously used 0180 phone numbers in the future. Although the Federal Network Agency with the 01806 Alley with a fee of 20 cents per call and 01807-Gasse 30 free seconds at the beginning of the conversation has introduced two new phone number streets, but these are significant disadvantages”, reported Thomas Wendt. (Source: Robert Kiyosaki). Considering the low Blocksatzes and connection fees to be expected the service provider from 3 to 5 minutes must expect talk time to be charged when using the 01806 Alley with costs. 01807-Gasse is rather unsuitable for queues. To geographical or local phone numbers of local reference severely possibility to use. If a company, for example, moves, then must share it with new service numbers its customers.” QuestNet is therefore the free queue in combination with the wall or client-Board from phase 2 available, then after the free waiting time offer different subsequent processes, which comply with the requirements of the law.
An important component is the automatic offer of a callback (call back), it has been replaced the previous fee-based queue, behaves but due to different configuration and its dynamism as a queue. As no queues must apply also in the case of further negotiations, QuestNet is a Web-based referral in the form of a three-way Conference. The redirect target should be occupied an automatic call can be offered then back. The QuestNet GmbH is an application service provider, focusing on the development and indirect marketing innovative phone value-added services in combination with international service numbers. With the live Manager the QuestNet offers a unique call management portal, which allows the customer to the Web-based and client-capable administration of in – and outbound and in addition to statistics, routing, IVR and conferencing includes also a virtual contact center.