Analysis of the set of domestic projects to implement the call centers (call centers) has allowed to develop a universal formula, under which can be minimized by substantially all the risks of introduction: Formula success to build effective call center (CPC): An integrated approach + Technologies + Best Qualified Personnel = Effective Call Center (ATC) = Satisfied customers integrated approach should be ensured that the system integrator (Company Executive) performs a full range of services not only in building a call center (ATC), but also in the integration of information technology in general. Equally important is consulting. Unfortunately, not always the customer service has a clear idea of organizing processes in the call center (ATC)
This is where experience and practical expertise integrator can help efficiently organize the work. One of the important factors when choosing an integrator may be the possibility of providing full service in the field of processing centers Call (EAI). This is due to the fact that these goals requires trained personnel and, as a minimum, the availability of warehouse equipment for replacement under warranty. For example, under warranty, the suppliers usually produce replace inoperable equipment within 30-45 days. Such a long downtime can bring the company huge losses. In this case, a company that provides maintenance services can provide the customer reserve equipment to maintain fully operational call center (CPC). High competition among suppliers of equipment and software for call center (CPC) has led to what level functionality of the solutions developed by leaders in the global market, far ahead of other products. This factor greatly increases the importance of the role of the integrator in the project of building Call Center (ATC).