Total Quality Control

14) According to GOLDBARG (1995. P. 25), ' ' the Quality of Life pressures in direction to the motivacionais and human factors, as well as the o development of partnerships. This face of the quality concept standes out the social contribution ecolgica.' ' For BALLESTERO-ALVAREZ (2001), It is necessary that if it institutes a system that takes care of exclusively of the personal and professional development of the employees, in the solidification of an efficient and harmonic organization. To develop a organizacional environment apt to the philosophy of Total Quality Control (TQC), the companies are following a humanistic boarding perceiving the necessities of the people and creating standards to supply these necessities, on the basis of a strategical vision and with boarding humanist, motivating the human being so that she has a positive behavior. PALADINI (1994), comments that: When mentioning the term ' ' adequacy to uso' ' , the elements had not been fixed that they determine as this adjustment if it processes. He is understood that quality is characteristic of a product or a service that takes care of ' ' totalmente' ' to the consumer.

The total term mentions the elements to it that guarantee the full use of the product, in compliance with what the consumer needs, taking care of expectations that not even had been formulated. (PALADINI, 1994, P. 17) the importance of the Training So that a company has success in any area, it is of utmost importance the contribution of the involved people. It is necessary that if it institutes a system that takes care of exclusively of the personal and professional development of the employees, in the solidification of an efficient and harmonic organization. ' ' The attendance to the customer is sufficiently dependent of the qualification of the human resources envolvidos' '.

(SHIOZAWA 1993, P. 44). for this, the training if becomes basic for a rendering company of services with quality, therefore the same one is alicerada in the performance of the human being.

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